Your helpdesk, in your pocket

What it does
> "How do I reset my password?"
Answered · in 2 seconds
Cited source
FAQ › Account security
A team: acme-corp
Faroo · offline
01 / What it does

Four things your customers need.

Faroo finds the answer in your docs, replies in the customer’s language, hands off the tough ones to your team, and reads PDFs or images they upload. All in one box.

Answers fast

always on

Faroo searches your docs and quotes the source. Customers get a real answer in seconds, not a chatbot dodge.

From your docs PDFs · pages · FAQs
With the source so people trust it

Speaks 6 languages

always on

Customer writes in Spanish, your docs are in English? Faroo handles it. Replies in the customer’s language without losing the meaning.

Auto-detects the customer’s language
Replies natively no awkward translations

Hands off when stuck

optional

When Faroo isn’t sure, your team gets the ticket in Zendesk, HubSpot, Slack or wherever they already work, with the full conversation and what the bot already tried. No starting from scratch.

Goes to your team full context attached

Reads what they send

optional

Customer drops a screenshot or a PDF? Faroo reads it before answering. Invoices, contracts, error screens, all fair game.

PDFs and Word extracted clean
Screenshots read by AI vision
02 / Comparison

More efficient, easier, at lower cost.

Cloud helpdesks lock you to their servers, charge per seat, and run on expensive cloud GPUs. Faroo gives you the choice: edge, on-prem or our SaaS, all running on plain CPUs.

Faroo
Cloud helpdesks
AI hardware
Runs on CPU, no GPU needed
Cloud GPUs, baked into the bill
Where it runs
Edge, on-prem or our SaaS
Their cloud only
Pricing
Lifetime license or yearly
Per seat or per conversation
Your data
Stays where you choose
Lives in their cloud
Offline
Edge works without internet
Always needs internet
Integrations
Your helpdesk, CRM or chat
Their closed ecosystem
Lock-in
You own the install
You depend on the vendor
03 / How it works

The bot that learns from every ticket.

Every ticket Faroo can't answer goes to your team. The moment they reply, Faroo learns. Next time, it answers alone.

DRAFT PUBLISHED REJECTED RETIRED
  1. 01 Customer

    Asks a question

    Faroo isn't sure

  2. 02 Escalate

    Goes to your team

    With full context

  3. 03 Inbox

    Lands with agent

    In your tools

  4. 04 Reply

    Team answers

    Case resolved

  5. 05 Learn

    Faroo saves it

    Question · answer

  6. 06 Approve

    You give the OK

    One click (or auto)

  7. 07 Memory

    Stored in memory

    Old answers retire

  8. 08 Solo

    Next one, solo

    No human needed

  9. ∞ Loop

    Better every day

    More use, more learning

01 · Customer Asks a question Faroo isn't sure 02 · Escalate Goes to your team With full context 03 · Inbox Lands with agent In your tools 04 · Reply Team answers Case resolved 05 · Learn Faroo saves it Question · answer 06 · Approve You give the OK One click (or auto) 07 · Memory Stored in memory Old answers retire 08 · Solo Next one, solo No human needed ∞ · Loop Better every day More use, more learning
You stay in control

By default, each learning needs your OK before going live. Or switch to auto and Faroo learns solo.

No duplicates

Same question coming back? Faroo spots it and merges the answer. Old ones retire when something better lands.

Your data stays yours

Everything Faroo learns stays on your machine. Your knowledge is your edge, not the vendor’s.

Compound returns

Month one, Faroo handles the easy tickets. Month six, almost all of them. Your team focuses on the real problems.

04 / Solutions

Two ways to put Faroo to work.

Same product, two delivery models. Pick the one that fits your hardware and your team. The API and the bot behave the same on both.

Run it yourself
Faroo On-premise

Your hardware

docker

You install it on your hardware. Your data never leaves your network.

Licensing Lifetime Managed Your team
What's included
  • Installs on your servers one package
  • AI brain runs on your hardware no external services
  • All data stays in your network nothing leaves the box
  • Connects to your company systems Zendesk, HubSpot, Slack, WhatsApp, your CRM
Get on the waitlist
Hosted by us
Faroo SaaS

Our cloud

app.faroo.ai

We keep it running. You drop your docs and manage the bot.

Billing Yearly Managed Faroo team
What's included
  • Web console for your team invite teammates, roles, activity log
  • Connects to your company systems Zendesk, HubSpot, Slack, WhatsApp, your CRM
  • Automatic upgrades and backups point-in-time recovery up to 30 days
  • Status page and email alerts
  • Priority email support
Get on the waitlist
Almost there

Faroo is launching soon.

The first release is in the oven. Your helpdesk, even offline, on your hardware, no cloud bills.

what ships
Runs on your hardware: mini-PC, laptop, or phone
Answers in 6 languages with the source attached
Learns from every ticket your team resolves
Reads PDFs, screenshots, and invoices
Works fully offline, no cloud bills, ever